Diagnostic Communication System (DCS)

Printable Version

Fives Giddings RemoteDiag Photo web2-FIVES

Save time and money with the Fives Diagnostic Communication System (DCS) which allows Fives technicians to diagnose machine errors and issues remotely. The system is standard on all new Cincinnati and Giddings & Lewis machine tools and available on installed machines with PC-based HMI.

How it Works  

  • The machine operator calls the Fives technician to start the diagnostic session
  • The operator brings up TeamViewer on the control screen
  • TeamViewer generates a unique password
  • The operator gives the password to the technician
  • The technician enters the password into the TeamViewer Console Manager and is then able to see the control screen and begin the diagnostic process

Highly Secure System 

Using a commerically-based software package, TeamViewer, to connect to the machine tool, the Fives Diagnostic Communication System (DCS) is secure and fast. Connection between the control and the service technician passes through a VPN (Virtual Private Network). A new and unique password  is generated by TeamView each time DCS is activated. The program only runs when an operator asks for service. An activity log is created and records the machine issues and the name of the operator.

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Information on data processing

As a data processor, FIVES implements personal data processing when managing your contact request. The data collected are required for this processing and are retained, unless you object, for a period of 6 months from the last contact between you and FIVES. If the information is incomplete, FIVES will not be able to respond to your contact.

The data collected are exclusively for the use of FIVES departments.

Pursuant to current legislation, you have the right to request access to data concerning you, their correction, deletion and portability, as well as a right of limitation over processing of your data.

These rights can be exercised by email to DPO@fivesgroup.com or by post to the Data Protection Officer at the following address: FIVES, 3 Rue Drouot, 75009 Paris, accompanied by a copy of an identity document.

In case of a dispute involving processing of your personal data, you have the right to make a complaint to the French Data Protection Agency (CNIL).

To find out more about our personal data protection policy click here


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